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Reputation management

Let your patient experience speak for itself.

Invite genuine reviews, monitor what patients say across locations, and respond consistently — from one place.

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Reputation

Average rating

4.6

Reviews (30 days)

76

Requests sent

312

  • Main branch4.7
  • North branch4.6
  • Downtown4.4

Recent reviews

  • Sample reviewer 1

    Booking online was quick and the reminder was helpful.

    Replied
  • Sample reviewer 2

    Friendly reception. Waiting time could be shorter.

    Reply
Illustrative interface · sample data

Reputation built on real experiences

Patients increasingly read reviews before choosing a provider. Most satisfied patients never think to leave one. A well-timed, fair request after each visit — and prompt, professional responses — help your public reputation reflect the care you actually provide.

Reputation Management

Key capabilities

AvailableIntegration

Google review requests

Automated invitations after appointments, with a direct link to your review page.

Integration

Review monitoring

New reviews collected in one view as they are published.

Available

Response workflows

Draft, approve and publish responses with consistent tone and timing.

Available

Multi-location reputation

Ratings and review volume tracked per branch, side by side.

AvailableConfigurable

Feedback alerts

Notify the right manager when a review needs attention.

See how it works

Reputation management

Visit completed · Main branch
Illustrative interface · sample data

Typical healthcare use cases

  • New clinics

    Build an honest review presence from the first weeks of operation.

  • Multi-branch groups

    Compare locations and spot service issues early.

  • Service recovery

    Respond quickly and professionally when a patient is dissatisfied.

Example workflow

  1. 1

    A patient completes an appointment.

  2. 2

    A short thank-you message with a review link is sent the next day.

  3. 3

    The patient publishes a review on Google.

  4. 4

    The review appears in the reputation dashboard.

  5. 5

    A manager approves a response, which is published to the profile.

Integration considerations

  • Google review monitoring and responses require access to your Google Business Profile.
  • Review requests are sent through your configured WhatsApp, SMS or email channels.
  • Responses must never disclose patient information or confirm that someone is a patient.
Explore integrations

Who it is for

Questions about this product

Do you only send review requests to happy patients?

No. Selectively soliciting positive reviews (review gating) breaches Google’s policies. Requests are sent fairly; private feedback options are offered alongside, never instead.

Can you guarantee better ratings?

No. Ratings reflect patients’ experiences. Clinicoflow makes it easier for patients to share them and for your team to respond.

Can we remove negative reviews?

Only Google can remove reviews, and only when they breach its policies. We help you respond professionally.

Works together with

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