Analytics & insights
See how your patient journey is really performing.
Reports on bookings, enquiries, response times, reviews and payment status — by provider, location and channel.
Bookings
342
Online share
58%
Reply time
6m
Reviews
76
Bookings by channel
Operational visibility without spreadsheets
Because appointments, conversations, reviews and payment links run through the same platform, the reporting comes from the same source. Managers can see trends and bottlenecks without compiling data from several tools.
Reports cover data that flows through Clinicoflow. Combining it with data from external systems (for example, revenue from a hospital billing system) requires a custom integration.
Analytics & Insights
Key capabilities
Appointment reporting
Bookings, cancellations, reschedules and attendance by provider and service.
Communication reporting
Message volumes, response times and channel mix.
Lead tracking
Where new patient enquiries come from and how many become appointments.
Reputation analytics
Review volume and average rating over time and by location.
Payment status visibility
Requested, paid and outstanding links, linked to bookings.
Multi-location reporting
Compare branches with consistent definitions.
Typical healthcare use cases
Weekly operations review
Track bookings, cancellations and response times in one view.
Campaign evaluation
See which sources generated enquiries and bookings.
Branch comparison
Identify where processes work well and where support is needed.
Example workflow
- 1
Bookings, messages, reviews and payments are recorded as they happen.
- 2
Dashboards update with the latest activity.
- 3
Managers filter by location, provider or date range.
- 4
Scheduled summaries are emailed to the leadership team.
Integration considerations
- Standard dashboards cover activity managed in Clinicoflow.
- Data can be exported for analysis in your own tools.
- Blending external data sources into dashboards is a custom integration.
Questions about this product
Can we export the data?
Yes. Reports can be exported, and webhooks can send events to your own systems.
Does it include clinical or financial reporting?
It covers operational activity — bookings, communication, reviews and payment link status. Clinical and full financial reporting remain in your clinical and finance systems.
Can we restrict who sees which reports?
Yes. Access is role-based, so branch managers can be limited to their own locations.
Works together with
- Websites & Digital PresenceConversion-focused healthcare websites in multiple languages.
- Appointment ManagementOnline booking, provider calendars, confirmations and reminders.
- Patient CommunicationWhatsApp, SMS and email in one shared team inbox.
- Patient EngagementContact records, follow-ups and reactivation workflows.
- Reputation ManagementRequest genuine reviews and monitor them across locations.
- Healthcare PaymentsPayment links and deposits through supported gateways.
Ready to build a better patient experience?
Discover how Clinicoflow can help your organisation simplify operations, connect with patients, and create more efficient digital experiences.
Tailor your demo to your organisation:
A conversation with our team — no commitment, no pressure.