Trust & security
Built for the responsibility that comes with healthcare.
Healthcare organisations trust us with their patients’ contact and appointment information. This page explains how we approach that responsibility — and what we can and cannot say today.
Platform safeguards
- Role-based access
- Encryption in transit
- Established infrastructure
Our approach
Data minimisation
Clinicoflow handles the contact, appointment and communication information the patient journey needs. Clinical records stay in your clinical systems.
Consent by channel
Consent status is recorded per contact and channel, and automated messages are sent only to patients who are eligible to receive them.
Transparency
We are clear about what the platform does, which integrations depend on third parties, and which are custom work.
Platform safeguards
Role-based access
Team members see the conversations, calendars and reports their role and location require.
Encryption in transit
Platform and website traffic is served over HTTPS (TLS).
Established infrastructure
Clinicoflow runs on an established, widely used CRM and automation infrastructure, extended with healthcare-specific configuration.
Integration architecture
Clinicoflow sits between your patients and your organisation. It connects to the systems you use through standard integrations, webhooks and APIs, and only where those systems allow it.
Patients
- Website
- Booking
- SMS
- Payment links
Clinicoflow
- Shared contact records
- Calendars
- Unified inbox
- Workflow automation
- Reporting
Your systems
- Calendars
- Payment gateways
- Google Business Profile
- Scheduling / HIS (custom)
Reliability
Because the platform is built on mature, widely used infrastructure, it benefits from that infrastructure’s operational practices. Service commitments for your organisation are set out in your agreement.
Implementation
Every implementation starts with discovery, agrees data flows before anything is connected, and is rolled out in stages with staff training.
Technical support
A technical team that understands both healthcare operations and the platform supports configuration, integrations and day-to-day questions.
- 1
Discover
Understand the organisation’s existing systems, patient journey and operational needs.
- 2
Configure
Set up the relevant Clinicoflow capabilities, templates and workflows.
- 3
Connect
Integrate supported communication, payment and scheduling systems.
- 4
Launch & optimise
Deploy, train the relevant staff, and refine workflows based on how they are used.
Data handling transparency
- We describe what data each workflow uses before it goes live.
- We do not ask patients for clinical information through messaging or forms.
- Detailed security and data-processing information is provided as part of your agreement.
Need more detail for your security review?
Tell us what your information security or procurement team needs, and we will respond with what applies to your organisation.
Ready to build a better patient experience?
Discover how Clinicoflow can help your organisation simplify operations, connect with patients, and create more efficient digital experiences.
Tailor your demo to your organisation:
A conversation with our team — no commitment, no pressure.