Patient engagement
Stay connected between appointments.
Contact management, follow-ups and reactivation workflows that help patients return when they need to — without your team keeping lists by hand.
Layla M. (sample)
Activity
Appointment completed
Feedback request sent
Recall due in 6 months
Recall reminder scheduled
Next step
Relationships, not one-off visits
Many patients need a follow-up, a recall or a routine check — and many simply forget. Clinicoflow keeps a clear record of each patient’s contact details, communication history and next steps, and automates the reminders that bring them back.
Clinicoflow stores contact, communication and appointment information. It is not an electronic health record and is not designed to hold diagnoses, treatment notes or other clinical data.
Patient Engagement
Key capabilities
Patient contact management
Contact details, preferences, consent status and preferred language in one record.
Communication history
Every message, call note and appointment, in chronological order.
Follow-up workflows
Automated sequences after appointments, enquiries or missed visits.
Patient reactivation
Identify patients who are due for a visit and invite them back.
Segmentation
Group patients by service, location, provider, language or last visit date.
Campaign management
Plan and send consent-based announcements, such as new services or clinic hours.
Typical healthcare use cases
Recall reminders
Invite patients back for periodic check-ups when they are due.
Enquiry follow-up
Make sure every treatment or price enquiry gets a timely response.
New service announcements
Inform opted-in patients about a new specialist or location.
Post-visit check-ins
Send nonclinical check-in messages and feedback requests.
Example workflow
- 1
A patient completes a routine visit.
- 2
A follow-up date is set based on the service type.
- 3
Ahead of the due date, a reminder invites the patient to book.
- 4
If there is no response, a second, gentler reminder follows.
- 5
A booking stops the sequence automatically.
Integration considerations
- Patient lists can be imported from spreadsheets or existing systems, subject to data-protection review.
- Ongoing synchronisation with a practice management system is a custom integration.
- Marketing messages require appropriate patient consent in each jurisdiction.
Questions about this product
Is Clinicoflow an EHR?
No. It manages contact, communication and appointment data for the nonclinical patient journey. Clinical records remain in your clinical systems.
Can we import our existing patient list?
Yes, typically from a spreadsheet export. We review the fields and consent status with you before import.
How do you handle consent?
Consent status is stored per contact and channel, and automated workflows only send to patients who are eligible to receive them.
Works together with
- Websites & Digital PresenceConversion-focused healthcare websites in multiple languages.
- Appointment ManagementOnline booking, provider calendars, confirmations and reminders.
- Patient CommunicationWhatsApp, SMS and email in one shared team inbox.
- Reputation ManagementRequest genuine reviews and monitor them across locations.
- Healthcare PaymentsPayment links and deposits through supported gateways.
- Analytics & InsightsVisibility into appointments, enquiries and communication.
Ready to build a better patient experience?
Discover how Clinicoflow can help your organisation simplify operations, connect with patients, and create more efficient digital experiences.
Tailor your demo to your organisation:
A conversation with our team — no commitment, no pressure.